At Doekie Dash, we take great pride in the quality and craftsmanship of every Wall Mounted Baby Changing Utility Console we produce. Each unit is carefully handcrafted, inspected, and packaged before dispatch to ensure it reaches you in excellent condition.

We want you to shop with confidence. If you experience a problem with your purchase, we’re here to help.

Handcrafted Products

Every Doekie Dash console is individually handcrafted. As a result, minor variations in timber grain, melamine finish, colour, texture, or surface appearance are normal characteristics of the materials used in our products. These variations are not considered manufacturing defects and do not qualify for a refund or replacement.

Damaged, Defective or Incorrect Products

Please inspect your order as soon as it is delivered.

If your product arrives damaged, is defective, or you receive the incorrect item, please contact Doekie Dash within 48 hours of delivery.

To assist us in assessing your claim, please provide:

Proof of purchase.
A description of the issue.
Clear photographs of the product and its packaging.

Where a manufacturing defect, shipping damage, or fulfilment error is confirmed, Doekie Dash will, at its discretion and in accordance with applicable South African consumer protection legislation, repair, replace, or refund the affected product.

Manufacturing Defects

If your product develops a manufacturing defect during normal residential use, please refer to our 6-Month Limited Warranty.

The warranty covers defects in materials and workmanship but does not cover damage resulting from incorrect installation, misuse, neglect, accidental damage, normal wear and tear, environmental exposure, or failure to follow the installation, care, and maintenance instructions.

Refunds

Where a refund is approved, it will be processed using the original payment method wherever reasonably possible. Please allow 5–10 business days for the funds to reflect in your account, depending on your payment provider or financial institution.

Products Not Eligible for Refund or Replacement

Refunds or replacements will not be provided for products that:

Have been installed, used, or altered.
Have been damaged due to incorrect installation or improper use.
Have been modified, repaired, or altered by an unauthorised person.
Have been damaged through water exposure, excessive humidity, direct sunlight, misuse, abuse, accidents, or unsuitable cleaning products.
Are claimed without valid proof of purchase.

How to Request a Refund, Replacement or Warranty Assessment

To request a refund, replacement, or warranty assessment, please contact Doekie Dash before returning your product.

Email: info@doekiedash.co.za

Please include:

Your full name.
Order number or proof of purchase.
A detailed description of the issue.
Photographs of the product and packaging, where applicable.

We aim to respond to all enquiries within 2–3 business days.

Your Consumer Rights

Nothing in this Refund & Returns Policy limits or excludes any rights you may have under the Consumer Protection Act, 2008 (Act 68 of 2008) or any other applicable South African consumer protection legislation. Where the law provides greater protection than this policy, the provisions of the applicable legislation will apply.