At Doekie Dash, every Wall Mounted Baby Changing Utility Console is individually handcrafted with care and inspected before dispatch. Due to the handcrafted nature of our products and the costs associated with manufacturing and shipping large items, we do not offer exchanges except in the circumstances outlined below.

Eligible Exchanges

Products may be exchanged where:

The incorrect product was supplied by Doekie Dash.
The product arrived damaged during transit.
The product is found to have a confirmed manufacturing defect covered by our 6-Month Limited Warranty.
An exchange is required to comply with applicable South African consumer protection legislation.

Where an exchange is approved, Doekie Dash will, at its discretion, replace the affected product or the defective component.

Products Not Eligible for Exchange

Exchanges will not be provided for:

Change of mind or personal preference.
Incorrect product selection by the customer.
Products that have been installed, assembled, or used.
Products that have been damaged due to incorrect installation, misuse, abuse, neglect, accidental damage, or failure to follow the supplied installation and care instructions.
Products that have been modified, repaired, or altered by an unauthorised person.
natural variations in timber grain, melamine finish, colour, texture, or surface appearance, as these are not considered manufacturing defects.
Damage caused by water, excessive humidity, direct sunlight, unsuitable cleaning products, or environmental conditions.

Exchange Requests

If you believe your product qualifies for an exchange, please contact Doekie Dash within 48 hours of receiving your order for shipping-related issues or as soon as reasonably possible after discovering a manufacturing defect.

Please include:

Your full name.
Your order number or proof of purchase.
A detailed description of the issue.
Clear photographs of the product and, where applicable, the packaging.

Do not return any product until you have received written authorisation and return instructions from Doekie Dash.

Inspection

All products returned for exchange will be inspected upon receipt.

If the inspection confirms that the product qualifies for an exchange under this policy or applicable legislation, Doekie Dash will arrange for the replacement product or component to be supplied as soon as reasonably practicable.

If no manufacturing defect or qualifying issue is found, the product will be returned to the customer. The customer may be responsible for any applicable return shipping costs where permitted by law.

Consumer Rights

Nothing in this Exchange Policy limits or excludes any rights you may have under the Consumer Protection Act, 2008 (Act 68 of 2008), the Electronic Communications and Transactions Act, 2002 (Act 25 of 2002), or any other applicable South African legislation. Where the law provides greater protection than this policy, the provisions of the applicable legislation will apply.